Terms of Service – AUSTRALIAN FITNESS

‌Effective Date: 18 October 2026‌

These Terms of Service are a legally binding agreement between you, the user accessing, browsing or purchasing products through our platform, and AUSTRALIAN FITNESS SUPPLIES PTY LTD, whose registered physical address is located at Unit 1, 2 Activity Crescent, Molendinar, Gold Coast, QLD 4214, Australia, official contact email is [email protected], customer service phone number is +61 7 3462 5600, and the official e-commerce website is hosted at www.aufitnesssupplies.com. By accessing, browsing, creating an account, placing an order, or using any function, feature or service provided on our website, you confirm that you have fully read, understood, and agreed to be bound by all the clauses outlined in these Terms of Service, as well as all our other published policies including the Privacy Policy, Refund and Returns Policy, and Shipping Policy that are incorporated into this agreement as reference. If you do not agree with any part of these terms, you must immediately cease all access and use of our website and services. Our entire platform and fitness product offering are built around our core belief, shaped by our team of passionate fitness enthusiasts, that home fitness should be accessible to everyone: no fancy setup, no overpriced bulky gym gear, no unnecessary budgets required, and we design all our service rules to uphold this mission fairly for every user across Australia.

1. Eligibility to Use Our Platform

You confirm that you are at least 16 years of age or older to register an account, browse product listings, and submit orders on our website. If you are between the age of 16 and 18, you may only use our platform and make purchases under the explicit supervision and consent of a parent or legal guardian, who agrees to be fully responsible for all your activities on our website, including all order payments, account management, and compliance with these Terms of Service. All users who register an account on our website must provide accurate, complete and up-to-date personal information, including your full legal name, valid active email address, correct contact phone number, and accurate shipping and billing address information. You are solely responsible for updating your account information in a timely manner to keep all details accurate. You agree that you will not impersonate any other person, entity, or falsely misrepresent your identity, account ownership, or affiliation with any individual or organization when using our website and services.

2. Account Creation and Security Responsibilities

When you complete the account registration process on our website, you will be required to set a unique username and secure login password. You are fully and solely responsible for maintaining the strict confidentiality of your account login credentials, and for all activities, actions, order placements, modifications, and operations that occur under your registered user account. You must immediately notify us via our official contact email [email protected] the moment you discover any unauthorized access to your account, any credential leak, or any other security breach that may compromise the safety of your account, before any unauthorised order or operation is completed. We will not be held liable for any loss or damage arising from your failure to protect your account credentials properly, or your delay in notifying us of a confirmed security breach. We reserve the full right to suspend, restrict access to, or permanently terminate your user account at our sole discretion, if we detect any activity on your account that violates these Terms of Service, infringes on the legitimate rights of other users, or poses a security risk to the normal operation of our platform, our products, and our service systems.

3. Product Information and Pricing Accuracy

All the lightweight, durable small fitness tools listed for sale on www.aufitnesssupplies.com are designed and curated by our team of fitness enthusiasts who grew frustrated with the overpriced, bulky gym gear that never fits real home workout routines. Our product catalog includes resistance band sets, compact core sliders, no-drill door-mounted pull-up bars, and a full range of supporting workout accessories that are built to help you enjoy effective fitness sessions right at your home, and stay on track with your daily movement goals without extra hassle. We make every reasonable effort to ensure that all product descriptions, usage guidance, weight capacity specifications, material labels, product photos, and demonstration videos displayed on our website are as accurate and close to the real product as possible. However, minor differences in product appearance, color, or surface texture may exist due to different screen display settings on your device, which do not affect the normal function and usage performance of the fitness gear.

All product prices displayed on our website are denominated in Australian Dollars (AUD), and include the applicable Goods and Services Tax (GST) required under Australian tax law, unless explicitly stated otherwise. The listed product prices do not include shipping fees, remote delivery surcharges, or any other optional service fees, which will be clearly calculated and displayed separately to you before you confirm your order payment at the checkout page. We reserve the right to adjust product pricing, run temporary promotional activities, or modify discount offer rules at any time at our sole discretion. All promotional activities and discount codes have clear valid time limits and eligible usage conditions, and we reserve the right to reject any order that attempts to use expired or ineligible discount codes through improper means. In very rare cases, obvious human errors or system failures may cause product prices to be displayed at an abnormally incorrect extremely low value. Under such circumstances, we reserve the right to cancel your submitted unshipped order, contact you to confirm the correct product price, and arrange a full refund for any payment you have already completed for that order, without any other liability.

4. Order Placement, Payment and Fulfillment

When you submit an order through our checkout process, this action constitutes a formal legally binding purchase offer that you make to us for the selected products in your shopping cart. After we receive your order submission, we will send you an automated order confirmation email that acknowledges we have received your order details. This automated confirmation email does not equal our formal acceptance of your purchase offer. We reserve the full right to review and reject any submitted order for legitimate reasons, including but not limited to situations where the product you ordered is out of stock, the product price is displayed incorrectly, your order shows signs of fraudulent or high-risk activity, or your shipping address is located in a region that we currently do not support to deliver to. Our formal acceptance of your purchase offer only takes effect at the moment we send you the official dispatch notification email confirming that your ordered fitness gear has left our Gold Coast warehouse.

All payments for your orders must be completed through the supported valid payment methods displayed on our checkout page. You confirm that all payment information you provide to us or our authorized payment service providers is legitimate, valid, and that you are the authorized user of the payment method you use to complete the transaction. We are not responsible for any payment processing failures, extra processing fees, or transaction delays that are caused by your issuing bank, third-party payment platform, or incorrect payment information you provided. All payment related data is processed in full compliance with Australian payment security regulatory requirements, and we never store your full sensitive credit card number on our own servers.

After your order payment is verified successfully, we will arrange our warehouse team to conduct the mandatory double quality check for your fitness gear as outlined in our Shipping Policy: for resistance bands we verify there are no hidden cracks or wear points, for core sliders we confirm the surface is smooth and free of scratches, and for our door-mounted pull-up bars we test all assembly components to ensure everything fits perfectly before packaging. We will process and dispatch your order according to the standard timelines specified in our published Shipping Policy, and you will receive the real-time tracking information as soon as your parcel is handed over to our partnered logistics courier.

5. User Code of Conduct

When you access and use our website, you agree to comply with the following rules of conduct at all times:

You will not use our platform for any illegal, unlawful, or unauthorized purpose that violates Australian local, state, and federal laws and regulations.
You will not attempt to conduct any unauthorized access to our website server systems, other users’ accounts, or any non-public data and information of our platform, through hacking, password cracking, or any other improper technical means.
You will not upload, publish, or transmit any malicious computer viruses, malware, destructive code, or harmful program that may damage the normal operation of our website, interfere with other users’ normal access to our platform, or cause damage to our system hardware and data.
You will not engage in any behavior that disrupts the normal order of our website transaction system, including but not limited to submitting a large number of malicious false orders in a short period of time, using automated scripts or bots to crawl a large amount of product data on our website, or maliciously abusing our customer service and after-sales resources in large quantities.
You will not publish any discriminatory, offensive, harassing, defamatory, illegal content on our product review section, feedback channel, or any public interactive area on our website. When you publish legitimate product reviews, you confirm that all the content you post is based on your real personal usage experience, and does not infringe on the legal reputation rights of any other person or entity.

We reserve the right to remove any content that violates this user code of conduct without prior notice, and to permanently terminate the access permissions of users who repeatedly violate these rules.

6. Intellectual Property Rights Protection

All the content published on www.aufitnesssupplies.com is protected by Australian and international intellectual property copyright and trademark laws. This includes but is not limited to all our original product photos, demonstration videos, workout guidance content, website page design, text copy, brand logo, trademark “AUSTRALIAN FITNESS SUPPLIES PTY LTD”, and all other original materials on our platform. You may not copy, reproduce, distribute, modify, republish, publicly display, or create derivative works based on any of our intellectual property content for any commercial purpose without our prior explicit written authorization. You are only granted a limited, non-exclusive, non-transferable personal license to access and browse the content on our website for your personal non-commercial use, for the sole purpose of learning about and purchasing our home fitness gear. None of the content on our website may be scraped, crawled, or extracted in bulk for use on third-party e-commerce platforms, resale websites, or any other external commercial platform without our explicit written permission.

7. Third-Party Links and Services

Our website may occasionally contain links to third-party websites, such as the official sites of our partnered logistics providers, payment service platforms, or fitness tutorial content creators we collaborate with. We do not operate or control these third-party websites, and we are not responsible for the content, privacy policies, service rules, or operational practices of any third-party linked platforms. The existence of these links on our website does not mean we endorse or assume any liability for the services provided by these third parties. You acknowledge and agree that any access to third-party external links is at your own sole risk, and you will need to review and agree to the respective terms of service and privacy policies of those third-party platforms before using their services.

8. Disclaimers of Warranties

Our website and all our fitness product services are provided to you on an “as is” and “as available” basis, to the maximum extent permitted by applicable Australian law. We do not make any explicit or implicit warranties that our website will always be uninterrupted, 100% error-free, completely secure, or fully free from all potential system bugs, temporary service interruptions caused by maintenance work, or network failures that are outside our reasonable control. We do not guarantee that all the information displayed on our website is completely error-free 100% of the time, but we will make every reasonable effort to correct any identified errors on our platform in the shortest possible time. All the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property are limited to the maximum scope permitted under Australian Consumer Law. Nothing in these Terms of Service will exclude, restrict or modify any rights you are entitled to under the Australian Consumer Law that cannot be legally excluded.

9. Limitation of Liability

To the maximum extent permitted by applicable law, AUSTRALIAN FITNESS SUPPLIES PTY LTD, our directors, employees, partners, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages that arise out of your use of our website, our fitness products, or our services, including but not limited to lost profits, lost data, business interruption losses, or personal injury that is caused by your improper use of the product against our explicit usage instructions. Our total aggregate maximum liability for any and all claims arising from your use of our platform and our products shall not exceed the total actual amount you paid to us for the specific order that gives rise to the corresponding claim.

10. Modifications to Terms of Service

We reserve the right to update, modify, or adjust the content of these Terms of Service at any time at our sole discretion, according to business operational adjustments, website function iterations, and updates to applicable Australian laws and regulations. When we make material changes to these terms, we will post the revised version on a prominent position on our website homepage, notify you via email to your registered account email address, and update the effective date at the top of the revised Terms of Service. Your continued access to our website and submission of new orders after the effective date of the revised terms will be deemed as your full acceptance of all the modified clauses.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms of Service, your use of our website, or your purchase of our fitness products will first be resolved through good faith friendly negotiation between you and our company. If the dispute cannot be resolved through negotiation within 30 days, both parties agree that the exclusive jurisdiction for all legal proceedings shall be the courts located in Gold Coast, Queensland, Australia.

12. Full Contact Information

If you have any questions, concerns, or inquiries regarding any clause outlined in these Terms of Service, please do not hesitate to contact our customer service team during our business hours from 9AM to 5PM AEST on regular working days via the following channels:

Company Name: AUSTRALIAN FITNESS SUPPLIES PTY LTD
Postal Address: Unit 1, 2 Activity Crescent, Molendinar, Gold Coast, QLD 4214, Australia
Contact Email: [email protected]
Official Website: www.aufitnesssupplies.com
Contact Phone Number: +61 7 3462 5600