Shipping Policy – AUSTRALIAN FITNESS

‌Effective Date: 18 October 2026‌

This Shipping Policy is issued by AUSTRALIAN FITNESS SUPPLIES PTY LTD, with our registered physical address at Unit 1, 2 Activity Crescent, Molendinar, Gold Coast, QLD 4214, Australia, official contact email [email protected], customer service phone number +61 7 3462 5600, and official e-commerce platform hosted at www.aufitnesssupplies.com. This policy applies to all fitness gear orders placed through our official website, and outlines our standardized shipping rules, delivery timelines, fee structures, and service commitments for every customer purchasing our lightweight, durable small fitness tools designed to make home fitness easy and accessible for all users. Our team of fitness enthusiasts, who built this brand out of frustration with bulky, overpriced gym gear that never fit real home routines, has curated our entire shipping process to align with our core mission: to get your daily movement essentials to your door reliably, no fancy setup or big budget required on your end.

1. Shipping Coverage Regions

We currently support delivery services across all states and territories of Australia, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory, and the Northern Territory. We have partnered with trusted local Australian logistics providers to cover all suburban, regional, and select remote postcodes, to ensure even customers living outside major metropolitan areas can access our high-quality home fitness gear.
For customers located in major metro areas including Gold Coast, Sydney, Melbourne, Brisbane, Perth, and Adelaide, we offer extended priority delivery options that get your order to your door in minimal time. For regional and remote postcodes, we will calculate applicable remote surcharges and display the full exact fee to you at the checkout page before you confirm your payment, so there are no hidden unexpected charges added to your order after you complete purchase. At this stage, we do not offer international shipping outside of Australia, but we plan to expand our coverage to select New Zealand regions in the first quarter of 2027, and we will post an official update on our website once international shipping services go live.

2. Order Processing Timelines

All orders submitted and paid successfully on our website go through a standardized processing workflow before they are dispatched for delivery:

For all orders placed and paid before 2PM AEST on a regular business day, our warehouse team will begin processing your order the same day. Our staff will perform a double quality check on every fitness tool you purchase: for resistance bands we verify there are no hidden cracks or wear points, for compact core sliders we confirm the surface is smooth and free of scratches, and for our door-mounted pull-up bars we test all assembly components to ensure everything fits perfectly before packaging.
For orders placed after 2PM AEST on a business day, or any time on weekends and Australian national public holidays, order processing will start on the next following full business day.
The standard order processing window for all orders, excluding rare scenarios of temporary high order volume during major promotional events, is 1 to 2 full business days. We will send you an order confirmation email immediately after your payment is verified, and a second formal dispatch notification as soon as your order leaves our warehouse, which includes your unique tracking number and a direct link to monitor your parcel’s real-time delivery status.

3. Shipping Fee Structure & Free Shipping Threshold

We have designed our shipping fee system to be fully transparent, with no hidden charges applied at any point of the process:

For all standard domestic orders with a total cart value of AUD 99 or more, we provide completely free standard shipping across all eligible Australian postcodes, no additional conditions attached. This free shipping offer applies to all our fan-favorite fitness gear including resistance band sets, core slider packs, door-mounted pull-up bars, and all our curated workout accessories.
For standard orders with a total cart value under AUD 99, a flat standard shipping fee of AUD 9.99 will be applied automatically at checkout. No additional weight-based surcharges will be added for these standard orders, as all our small lightweight fitness tools fall well within the weight limits of our standard shipping plan.
For customers who need their fitness gear urgently, we offer an optional express shipping upgrade for a flat fee of AUD 14.99, regardless of your order total value. This express service prioritizes your order for immediate dispatch, and cuts down your total delivery waiting time significantly.
For select remote postcodes marked by our logistics partners as extended delivery zones, a small fixed remote handling surcharge of AUD 7 will be added to your order. This fee will be clearly displayed and notified to you before you finalize your payment at checkout, and you will never be charged this fee without prior explicit notice.

4. Estimated Delivery Timelines

All estimated delivery windows are calculated from the date your order is marked as dispatched from our Gold Coast warehouse, and exclude public holidays and weekends:

Standard shipping for metro areas in Queensland, New South Wales, and Victoria: 2 to 4 business days after dispatch. Customers located here can expect their order of resistance bands, core sliders or pull-up bars to arrive in time to kick off their new home workout routine before the end of the week.
Standard shipping for metro areas in Western Australia, South Australia, and Tasmania: 4 to 7 business days after dispatch.
Standard shipping for regional and non-metropolitan postcodes across Australia: 5 to 10 business days after dispatch.
Express shipping service, available to all metro and most regional postcodes: 1 to 3 business days after dispatch.
We do not offer guaranteed exact delivery time slots, but our logistics partners will send you SMS and email notifications to inform you of the approximate 4-hour delivery window on the day your parcel is scheduled to arrive, so you can make arrangements to receive your home fitness gear at your convenience. If no one is available to sign for your parcel at the delivery address, the courier will leave a delivery notification card with instructions to rearrange redelivery or collect your parcel from the nearest local pickup point.

5. Shipping Related Issues & Support

We take full responsibility for all parcels while they are in transit with our partnered couriers:

If your parcel is confirmed lost by the logistics provider during transit, we will offer you two optional solutions: we can arrange a full reshipment of the exact same products in your original order at no extra cost to you, or process a 100% full refund of your order total back to your original payment account.
If your parcel arrives with obvious external damage to the packaging that may affect the fitness tools inside, please take photos of the damaged packaging and the condition of the products inside, and send these materials to our customer service team within 48 hours of receiving the parcel. We will arrange a free replacement or corresponding partial resolution according to the actual condition of the items.
If you need to change your delivery address after your order is placed but before it is dispatched from our warehouse, you can contact our customer service team any time to request the address update completely free of charge. Once the parcel has been dispatched and handed over to the courier, address modification may incur an extra redirection fee charged by the logistics provider, which we will communicate to you before processing the change.

If you have any questions or inquiries about your order’s shipping status, delivery timelines, or related services, feel free to reach out to our team via our contact email [email protected] or call our support line +61 7 3462 5600 during our business hours from 9AM to 5PM AEST on workdays, and our team of fellow fitness enthusiasts will get back to you as soon as possible.